Welcome to SKY MIKACO INC (referred to as "we" or "the Company"). This Privacy Policy aims to provide a detailed explanation of how we handle your personal data when you use our casual gaming services. It outlines the methods we use to collect, utilize, store, and protect your information, as well as your rights concerning your data. Please review this policy carefully before engaging with our services. By accessing or using our services, you agree to the practices outlined in this document.
At SKY MIKACO INC, we strive to deliver exceptional and personalized gaming experiences. To
achieve this, we collect various types of information during your interaction with our games.
This data collection is intended to enhance service functionality, improve quality, and tailor
the gaming experience to your preferences. The types of information we gather include personal
details, game-related data, automatically generated technical data, and information from
third-party sources under certain conditions.
(I) Personal Details
To create a secure and personalized gaming environment, we collect specific personal
details when you register for an account, make in-game purchases, participate in events, or
contact our support team. This information is vital for accurate identification and effective
account management.
Information Collected: We may gather your name, email address, birth date, gender,
payment information (such as credit card details or payment account numbers), and the username
and password you create for our platform. If you log in through third-party social media
platforms like Facebook or Google, we may also access publicly available information from those
platforms, such as your profile picture, nickname, and friend list, depending on the permissions
you grant.
Purpose of Collection: The personal details collected are used to establish and maintain
your gaming account. They enable us to provide dedicated customer support, process in-game
transactions efficiently, and send important notifications, including updates, security alerts,
and event reminders. We also use this information to personalize your gaming experience, such as
recommending games or items based on your age, gender, and gaming history. We prioritize privacy
protection and only collect information necessary for service provision and enhancement.
(II) Game-Related Data
To continuously refine our services and customize your gaming experience, we collect
data about your in-game activities. Analyzing this data helps us understand your interaction
with our games, allowing us to offer more relevant content and improve game mechanics.
Information Collected: This includes your game progress (such as completed levels and
scores), time spent playing, achievements unlocked, interactions with other players (like chat
messages, trading activities, and team participation), and purchase history. We also track
frequently used game features, challenges attempted, and responses to in-game events.
Purpose of Collection: Our aim is to provide personalized gaming content. For example,
if you frequently play a specific game mode, we can suggest similar or more advanced modes. By
analyzing your performance, we can adjust the game's difficulty to keep it challenging yet
enjoyable. We use this data to monitor progress and offer targeted advertising or promotions. If
you're struggling with a level, we might offer a power-up item. Additionally, the data helps us
enhance game performance, fix bugs, and improve the overall experience for all users.
(III) Automatically Generated Technical Data
As you use our services, we automatically collect certain technical data through various
technologies. This data is crucial for analyzing trends, monitoring usage patterns, and ensuring
smooth service operation.
Information Collected: We collect your IP address, device identifiers (such as IMEI for
mobile devices, MAC address for network devices), browser type, operating system details
(including version and language settings), browser language, screen resolution, and browsing
activity details. This includes pages visited within our platform, time spent on each page,
links clicked, and action frequency. We also record game start and stop times.
Purpose of Collection: This data is primarily used for technical support. For instance,
if you encounter a game issue, we can use this information to diagnose and resolve it. It
ensures all service functions operate correctly. By analyzing the data, we can detect potential
issues in advance, such as server-side problems or device compatibility issues. We use this
information to optimize website and game performance. For example, if many users on a specific
device experience lag, we focus on optimizing the game for that device. It also helps us
understand player habits, which is useful for improving marketing strategies and detecting
security threats.
(IV) Third-Party Information
Our services may integrate with third-party platforms, such as payment gateways, social
media networks, analytics providers, and advertising partners. These third parties collect
additional information from you according to their privacy policies.
Purpose of Collection: Integrating with third-party payment gateways like Braintree or
Adyen facilitates seamless in-game purchases, enhancing your experience. Connecting with social
media platforms allows easy sharing of gaming achievements, adding a social element to the
experience. Third-party analytics providers help us understand your interaction with our games
in detail, enabling service improvement. Advertising partners assist in delivering relevant ads.
We carefully select and screen these partners to ensure adherence to strict privacy and security
standards. We have agreements to protect your information and ensure data use only for specified
purposes.
The information we collect is primarily used to enhance your gaming experience, customize
content to your preferences, and ensure access to the latest features and updates. Additionally,
your data helps maintain game security, display relevant advertisements, and comply with legal
obligations.
(I) Service Provision and Improvement
Your personal information and game data are essential for providing a personalized
gaming experience.
Processing Method: We use this data to tailor game content specifically for you. If you
prefer certain game genres, we can recommend new games or content within that genre. We also
suggest in-game items that match your playing style. For example, if you often play as a
specific character in a role-playing game, we can recommend items that enhance that character's
abilities. To optimize performance, we analyze usage data. If a game area causes performance
issues for many players, we focus on improving that part. We monitor usage to identify
improvement areas, such as enhancing the user interface or adding features based on feedback and
data analysis.
Benefits for You: By tailoring the game to your preferences, we create a more enjoyable,
responsive, and engaging environment. You'll encounter content that suits your interests, making
the experience more fulfilling. The game will run more smoothly, reducing technical glitches
that could disrupt gameplay. You'll also benefit from new features and improvements based on
usage data analysis, ensuring the game evolves to meet your needs.
(II) Advertising and Marketing
Your data enables us to display advertisements and promotions relevant to your
interests, both within and outside the game.
Processing Method: Using advanced analytics and algorithms, we analyze your personal
information, game data, and browsing history to understand your interests. Based on this
understanding, we display targeted advertisements and promotional content. We might show you ads
for new games similar to those you've played or promotions for in-game items you're likely to
use. We may also send emails or in-game notifications about new games, updates, or special
events that align with your interests.
Benefits for You: You'll receive customized offers and advertisements that match your
gaming style and preferences. This not only makes the experience more interesting but also helps
you discover new games and content you might enjoy. For example, if you're a fan of puzzle
games, you'll see ads for new puzzle games or exclusive offers for related items. If you don't
wish to receive personalized ads, we respect your choice. You can easily opt out through in-game
settings or the unsubscribe link in promotional emails.
(III) Game Security
To maintain fairness and security, we use collected information for security monitoring
and risk assessment.
Processing Method: We analyze game behavior data, login information, and device details
to identify abnormal activities. Our security systems use machine-learning algorithms to detect
patterns indicating cheating, such as unusual score increases or repeated attempts to exploit
glitches. If we detect abnormal login locations or suspicious behavior, we may require identity
verification through additional security measures, such as two-factor authentication.
Benefits for You: This helps protect your account from unauthorized access and ensures a
fair and secure environment. You won't have to worry about cheaters ruining your experience, and
your personal information and progress are better protected. It also contributes to the
community's overall health, making it more enjoyable for all players.
(IV) Legal Compliance
We use your information in accordance with applicable laws and regulations to ensure
business operation legality.
Processing Method: We ensure all data collection and processing activities comply with
relevant data protection laws, such as obtaining consent when required, providing clear
information about data collection and use, and implementing appropriate security measures. We
keep records of data-handling activities to demonstrate compliance.
Benefits for You: You can use our services confidently, knowing your information is
handled legally and responsibly. You have assurance that your rights under data protection laws
are respected, and you can seek redress if you believe your rights are violated.
We understand the critical importance of data security and are committed to storing your data
securely and protecting it from unauthorized access, loss, or misuse.
(I) Data Storage
We store your personal information and game data on secure servers protected by
industry-standard encryption protocols and strict access control measures.
Storage Location: Our data is stored in secure data centers located in multiple regions.
These data centers are equipped with state-of-the-art physical and digital security measures.
The physical security includes surveillance systems, restricted access areas, and environmental
controls. Digital security measures include firewalls, intrusion detection systems, and data
encryption.
Storage Purpose: Storing your data allows us to continuously provide services to you. We
can access your game progress and settings to resume your gameplay from where you left off. It
enables us to send you personalized updates and offers based on your gaming history. We can also
use the data to provide customer support and resolve any issues you may encounter. During your
use of our services, we take every possible step to ensure the security of your data.
(II) Data Retention
We retain your personal data for the period necessary to achieve the purposes stated in
this Privacy Policy or as required by law. Typically, depending on the nature of the information
and the services provided, we retain data for 3-5 years.
Retention Purpose: Retaining data is essential for legal, business, and operational
reasons. Legally, we may need to retain data to comply with tax regulations, auditing
requirements, or to respond to legal requests. From a business perspective, it helps us analyze
long-term user trends, improve our services over time, and maintain customer relationships.
Operationally, it allows us to resolve disputes, fulfill contractual obligations, and provide
historical data for users upon request.
Deletion Processing Method: If you request the deletion of your personal data, we will
follow the procedures set by applicable laws to remove the relevant data from our systems. You
can contact our dedicated customer support team at any time to request the deletion of your
account and personal data. We will verify your identity before processing the request to ensure
the security of your data. After verification, we will permanently delete your data from our
servers, making it unrecoverable.
(III) Data Security
Despite implementing comprehensive and stringent security measures, we acknowledge that
the network environment is complex, and no system can be completely secure. We use encryption,
regular data backups, and secure servers to minimize risks.
Security Measures: We employ strong encryption algorithms to protect sensitive data,
such as your payment information and login credentials. Firewalls are set up to block
unauthorized external access to our servers. We conduct regular security audits to identify and
address any potential vulnerabilities in our systems. Our employees are trained on data security
best practices to ensure that they handle your data with care. We also use intrusion prevention
systems to detect and prevent any unauthorized access attempts.
What Cannot Be Guaranteed: Due to the open nature of the Internet, we cannot guarantee
the absolute security of data transmitted over the network. Hackers may attempt to breach our
security measures, although we do everything possible to prevent such incidents. We are
constantly striving to maintain the highest security standards. We recommend that you also take
steps to protect your own data, such as using strong passwords, keeping your devices updated
with the latest security patches, and being cautious when sharing information online.
(IV) Legal Compliance and Security
We are firmly committed to protecting your data and complying with all applicable laws
and regulations. In certain situations, we may need to disclose your data.
Processing Method: When required by law, such as in response to a valid court order or a
government investigation, or when it is necessary to protect our legitimate rights and interests
(for example, to prevent fraud or protect the integrity of our games), we will share your data
in accordance with the law. We will ensure that any disclosure is made in a legal and proper
manner, and we will only share the minimum amount of data necessary for the specific purpose.
Reason for Disclosure: Complying with legal requirements is essential to maintain the
legality of our business operations. Responding to legal requests helps us cooperate with
law-enforcement agencies and uphold the law. Protecting our legitimate rights and interests,
such as preventing cheating in games or protecting our intellectual property, is crucial for the
continued operation and success of our services. Although we prioritize your privacy, we may
share data when legally required or when it is necessary to protect the safety and well-being of
our users.
You have the right to manage your personal data and make choices regarding how it is used. The
following outlines the rights you enjoy under applicable data protection laws.
(I) Access and Update
You can access and update your personal information at any time through the in-game
account settings or by contacting our customer support team.
Actions: You can view your personal details, such as your name, email address, and
payment information. You can correct any inaccuracies, for example, if you've changed your email
address or if there's an error in your name. You can also update other information, like your
password for security reasons or your preferences for in-game notifications.
Importance: Keeping your information accurate and up-to-date is crucial for us to
provide you with the best possible service. It ensures that you receive important notifications
at the correct contact information. Accurate personal information also allows us to personalize
your gaming experience more effectively, tailoring our recommendations and services to your
actual situation.
(II) Account Deletion
If you no longer wish to use our services or want to exercise your right to delete data,
you can choose to delete your account or request that we stop processing your personal data.
Please note that deleting your account will result in the loss of all your game progress,
purchased content, and saved settings.
Deletion Method: You can submit a deletion request through the in-game account
management section or contact our customer support team. We will guide you through the process
and verify your identity to ensure the security of your account.
Reason for Deletion: You may choose to delete your account if you no longer enjoy our
games, want to protect your privacy, or have decided to stop using our services for any other
reason. We respect your decision and will handle your deletion request in accordance with
applicable laws, ensuring that your data is removed from our systems as required.
(III) Data Portability and Correction
You have the right to request a copy of your personal data and correct any inaccurate
information.
Request Content: You can ask us to provide you with a copy of the personal data we hold
about you in a commonly used and machine-readable format. If you notice any inaccuracies in your
data, such as incorrect game progress records or personal details, you can request that we
correct them.
Importance: Obtaining a copy of your data gives you the ability to transfer it to
another service or simply keep a backup for your own records. Correcting inaccurate data ensures
that our services are based on correct information, which is important for a personalized and
accurate gaming experience. It also upholds your rights under data protection laws, allowing you
to have control over your personal information.
(IV) Restriction of Data Processing
Under certain circumstances, you have the right to request that we restrict the
processing of your personal data.
Applicable Situations: If you believe that the data we have about you is inaccurate and
you want us to pause processing until the accuracy is verified, or if you object to our
processing of your data based on our legitimate interests and are waiting for us to assess your
objection, you can request a restriction. Another situation could be when you have withdrawn
your consent for data processing, but we are still determining if there are other legal grounds
for processing.
Our Response: When you make a restriction request, we will stop processing your data,
except for activities related to the verification of data accuracy or as otherwise required by
law. We will communicate with you during this process to address your concerns and resolve the
issues promptly. Once the situation is resolved, we will resume or continue processing your data
based on the outcome.
(V) Objection to Data Processing
You have the right to object to our processing of your personal data under certain
conditions, especially when we process your data based on our legitimate interests.
Conditions and Process: If you believe that our data processing is causing you harm or
is not in line with your legitimate interests, you can object. You can send us a written
objection through email or other communication channels specified by us. We will then review
your objection and assess whether our legitimate interests still justify the processing.
Consequences: If we determine that your objection is valid, we will stop the relevant
data-processing activities. If we believe that we still have a legitimate reason to continue
processing, we will explain our reasons to you. You have the right to seek further legal
remedies if you are not satisfied with our decision.
We are committed to safeguarding your personal data and will not sell it to third parties for
their independent marketing purposes. However, in specific circumstances, we may share your
personal data with third parties while ensuring strict compliance with privacy and security
standards.
(I) Sharing with Third Parties
We collaborate with various third-party service providers to enhance our services, and
in the process, some of your data may be shared. These third-party partners include payment
processors, customer support service providers, and data analytics firms.
Shared Content: We may share your account-related information such as your username,
account creation date, and account status. Payment-related details like transaction amounts,
payment methods, and payment timestamps are shared with payment processors to facilitate in-game
purchases. Game-related data, including your progress, achievements, and in-game behavior
patterns, may be shared with analytics providers for service improvement. Also, if you contact
our customer support, the communication records, including your messages and the details of your
issues, might be shared with relevant support service providers to resolve your problems.
Reason for Sharing: Sharing data with payment processors is essential for seamless and
secure in-game transactions. By sharing information with customer support service providers, we
can ensure that your inquiries and issues are addressed promptly and effectively. Data analytics
firms help us understand user behavior and preferences, enabling us to enhance our games,
develop new features, and improve the overall user experience. We have strict contracts with
these third-party partners, obliging them to protect your data with the same level of security
and privacy as we do. They are not permitted to use your data for any purpose other than
fulfilling the services they provide to us.
(II) Third-Party Advertising
Our services may incorporate advertising from third-party networks. To enable these
advertisers to deliver targeted ads based on your interests and activities, we share certain
non-personal data.
Shared Content: The non-personal data shared typically includes your device-related
information such as device type, model, and screen resolution. We also share information about
your browsing and gaming activities, like the games you play, the time spent in each game, and
the pages you visit within our gaming platforms. However, this data is anonymized and
aggregated, meaning it cannot be directly linked back to you as an individual.
Reason for Sharing: Third-party advertising helps us generate revenue to support the
development and improvement of our games. By sharing non-personal data, advertisers can create
more relevant ads, which in turn benefits you by showing you products and services that might
genuinely interest you. You have control over this aspect. You can manage your advertising
preferences through your device settings or opt-out of targeted advertising altogether. For
example, on mobile devices, you can adjust your privacy settings to limit ad tracking, and in
our games, there are often options to manage ad-related preferences.
(III) Business Transfers
In the event of a merger, acquisition, or other business transactions such as a sale of
company assets, your personal data may be transferred as part of the deal.
What Happens: When such a business transfer occurs, your personal data will be
transferred to the acquiring or successor entity. We are committed to notifying you of any
changes to the privacy policy that may result from the transfer. The notice will include details
about how your data will be handled differently under the new entity, if at all.
Reason for Occurrence: This transfer is necessary to ensure the continuity of services.
The new business entity will need access to your data to continue providing you with the gaming
services you are accustomed to. For example, they will need your game progress data to let you
resume playing from where you left off. It also helps in maintaining the integrity of your
account, ensuring that your purchased content and account settings remain intact.
We are acutely aware of the importance of protecting children's privacy. Our services are not
intended for children under the age of 13, and we do not knowingly collect personal information
from them.
Protection Measures: We implement several measures to prevent the collection of
children's data. Our registration processes include age-verification mechanisms, such as asking
for date of birth. We also regularly review and update our data collection practices to ensure
compliance with laws related to children's privacy protection, like the Children's Online
Privacy Protection Act (COPPA) in relevant regions. Our privacy-related user interfaces are
designed to be clear and easy to understand for users of all ages, with specific warnings and
restrictions for those who may be underage.
Importance: Complying with children's privacy laws is not only a legal obligation but
also a moral responsibility. By ensuring that our services are not accessible to children under
13, we protect their personal information from potential misuse. If you are a parent or guardian
and believe that we have inadvertently collected data from a child under 13, please contact us
immediately. We will take swift action to delete the data and ensure that such an incident does
not recur.
We use cookies and similar tracking technologies to enhance your user experience, analyze
service usage, and personalize content. Cookies are small text files that are stored on your
device when you access our services.
Types of Use: There are different types of cookies we use. Essential cookies are crucial
for the basic functionality of our games, such as remembering your login status and game
settings. Performance cookies help us analyze how you use our services, like which parts of the
game you spend the most time on. Advertising cookies are used to display personalized ads based
on your interests.
Reason for Use: Essential cookies ensure a seamless gaming experience, allowing you to
pick up where you left off without having to re-enter information every time. Performance
cookies help us understand areas for improvement in our games, such as which levels are too
difficult or which features are not being used. Advertising cookies enable us to show you ads
that are relevant to you, making the advertising experience more engaging.
Management Method: You can manage your cookie preferences through your browser settings.
Most browsers allow you to control which cookies are accepted or blocked. However, blocking
certain cookies, especially essential ones, may affect the functionality of our services. For
example, if you block essential cookies, you may have to log in every time you open the game,
and your in-game settings may not be saved. We respect your choices regarding cookies, and you
can change your settings at any time.
We may update this Privacy Policy periodically to reflect changes in our business practices,
technological advancements, or legal requirements.
Notification of Changes: When we update the policy, we will notify you through in-game
notifications, emails, or by posting a notice on our official website. The updated policy will
also be available on our website, and we will clearly mark the date of the update. For
significant changes, we will provide a detailed explanation of what has changed and how it may
affect you.
Reason for Notification: Keeping you informed about changes in the privacy policy is
crucial for maintaining transparency. It ensures that you are aware of how your personal data
may be handled differently. It also helps us comply with legal obligations related to data
protection, which often require us to notify users of significant changes to privacy policies.
We encourage you to review the Privacy Policy regularly to stay informed about how we protect
your information.
If you have any questions, concerns, or suggestions regarding this Privacy Policy or how we
handle your data, please feel free to contact us.
Email: You can reach out to us at [email protected]. Our dedicated privacy team will
review your inquiries and respond to you as promptly as possible.
Contact Address: You can also write to us at 17800 CASTLETON ST STE 665 CITY OF
INDUSTRY, CA 91748. Please include your contact information and a detailed description of your
query.
We take your privacy-related concerns seriously and are committed to addressing them in
a timely and satisfactory manner. Our goal is to protect your privacy while providing you with
an enjoyable and secure gaming experience.
